2021 Returns Trends Report from Klarna, how to reduce returns by Shopify and Returns Software management tools
Returns Market Trends & Other Resources
1 Read this report from buy now and pay later solutions provider Klarna.com
Executive Summary from their report:
Over the past year the way people shop and consume has changed dramatically and, although we hope to see a return to normality over the coming weeks, months and years, many new habits borne out of necessity will be here to stay – such as online shopping1 . According to ONS data, in March 2021, online sales made up nearly a third (32.8%) of all retail sales2 .
For many retailers, this has been make or break and, going forward, the continued popularity of e-commerce means that the future brings continued challenges and opportunities. And, with increased online shopping naturally leading to a rise in the amount of goods to be returned, returns are both a challenge and an opportunity for retailers.
To explore how changing ways of living, working and shopping have impacted the nation’s relationships with returns, we’ve surveyed 2,000 UK consumers and created this new report – which follows our last Rethinking Returns reports in 2019 and 2017. In this latest report, we uncover emerging returns trends and provide merchants with key insights and expert advice to help them gain and, crucially, retain customers by optimising their returns process.
Klarna_Rethinking_Returns_Report_2021.pdf
2 Access here Shopify’s 2021 report on how to reduce returns and maintain profitability
Table of Contents:
- The state of ecommerce returns in 2021
- Strategies for handling ecommerce returns
- The best software for handling ecommerce returns
- Ecommerce returns best practices
https://www.shopify.co.uk/enterprise/ecommerce-returns
3 What software is out there to help you reduce your returns rates?
What software is out there to help you deliver a more frictionless returns process both from an operational and customer perspective? This article written earlier in 2021 gives you some choices. Sourcingbro support dropshippers and E-commerce brands grow and scale their business by improving operations and logistics.